PRIVACY POLICY

Effective Date: 7-12-2020
Last Updated: 1-10-2025

Introduction

Penman & Associates (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.penmanlegal.com), contact us via phone, email, text, or mail, or engage with our legal services.

As a law firm based in Chicago, IL, we take client confidentiality seriously and ensure that your personal information is handled securely and in compliance with all applicable privacy laws.

1. Information We Collect

We collect personal information in the following ways:

a. Information You Provide Directly

When you interact with us, we may collect:

Personal Identifiers: Name, email address, mailing address, phone number, and any other information you provide when contacting us.
Case-Related Information: Information relevant to legal matters you consult with us about.
Communication Preferences: Your consent or opt-out preferences for text messages, emails, and mail.

b. Information Collected Automatically

When you visit our website, we may collect certain data automatically, including:

Log Data: IP address, browser type, pages visited, and the time and date of your visit.
Cookies & Tracking Technologies: We may use cookies or similar tracking technologies to improve user experience (you can control cookie settings in your browser).

2. How We Use Your Information

We use your personal information for the following purposes:

To provide legal services and communicate regarding your case.
To respond to your inquiries and schedule consultations.
To send text message updates, reminders, and important legal notifications (with your consent).
To mail legal documents, invoices, or firm-related communications.
To comply with legal obligations and protect our firm from fraud, unauthorized access, or legal claims.

3. Text Messaging Policy

By providing your mobile phone number, you consent to receive text messages from Penman & Associates. These messages may include:

Appointment confirmations and reminders.
Case-related updates and legal notifications.
Important firm announcements or emergency notices.

Opt-Out: You can opt out of text messaging at any time by replying “STOP” to any message. After opting out, you may still receive service-related communications through other means.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier.

4. Mail Communications

We may use your physical mailing address to send:

Legal documents, contracts, or agreements related to your case.
Invoices and payment reminders.
Official firm correspondence.

If you prefer not to receive mail from us, please contact our office to update your communication preferences.

5. Information Sharing & Confidentiality

Penman & Associates strictly protects client confidentiality and does not sell, rent, or share your personal information with third parties, except:

When required by law or court order.
To authorized legal personnel handling your case.
With third-party service providers (such as IT or payment processors) who are contractually obligated to maintain confidentiality.

6. Data Security & Protection

We take all reasonable steps to protect your personal information, including:

Secure Data Storage: We use encrypted servers and secure file management systems.
Restricted Access: Only authorized personnel have access to client files.
Cybersecurity Measures: Firewalls, encrypted communications, and multi-factor authentication.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

As a user or client, you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request updates or corrections to inaccurate information.
Deletion: Request deletion of your data where applicable.
Communication Preferences: Opt out of text messages, emails, or mail communications.

To exercise these rights, contact us at contact@penmanlegal.com or call (312) 796-6529.

8. Third-Party Links & External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing any information.

9. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy as necessary. Changes will be posted on our website with the updated revision date. Your continued use of our services constitutes acceptance of any modifications.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Penman & Associates
77 W Wacker Drive, Suite 4500
Chicago, IL 60601
Email: contact@penmanlegal.com
Phone: (312) 796-6529

TERMS AND CONDITONS

1. Legal Disclaimer

No Attorney-Client Relationship: Use of our website or communications does not create an attorney-client relationship. A formal attorney-client relationship is established only after a signed engagement agreement between you and Penman & Associates.
Not Legal Advice: The content on our website and communications should not be considered legal advice. Always consult a qualified attorney for legal guidance.
Jurisdiction: We operate in Chicago, IL and follow the laws applicable in the State of Illinois.

2. Communications & Messaging Policy

a. Message Frequency

By providing your phone number, you consent to receive text messages from Penman & Associates.

You may receive messages weekly or as needed based on your legal case and engagement with our firm.
Message frequency may vary depending on your legal matter and communication needs.

b. Help Guidance & Opt-Out

Help Requests: If you need assistance regarding our messages, reply with "HELP" to receive support.
Opt-Out: You may opt out of text messages at any time by replying "STOP" to any message.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier.

c. Mail Communications

We may send legal documents, invoices, and other firm-related communications via mail. If you prefer not to receive mail, please notify our office to update your preferences.

3. Use of Website & Content

Intellectual Property: All content on our website, including text, logos, and images, is the property of Penman & Associates. You may not copy, distribute, or modify any content without permission.
Prohibited Activities: You agree not to misuse our website by engaging in unauthorized access, fraudulent activity, or interfering with its functionality.

4. Confidentiality & Privacy

Any information you share with us is protected under attorney-client confidentiality once a formal engagement agreement is signed.
Our Privacy Policy outlines how we collect, store, and use your information. Please review it [here] (link to privacy policy).

5. Limitation of Liability

Penman & Associates is not liable for any damages resulting from the use of our website, text messaging services, or general legal consultations.
We do not guarantee case outcomes or results. Legal outcomes depend on various factors outside our control.

6. Governing Law

These Terms & Conditions are governed by the laws of the State of Illinois. Any disputes arising under these terms will be resolved in the courts of Chicago, IL.

7. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on our website with an updated effective date.